Coffee Quality Consulting
Without Analog, You Don't Get Digital
Molloy Digital Services Group has direct access to top industry talent in coffee service and roasting. Our partners can help your shop or roastery fine tune for the best flavor and customer experience. MDSG connects shop clients to veteran barista and roaster professionals who provide following services in the coffee retail sector:
- Point-of-service bean and roast quality
- Grinder usage and setting optimization; maintenance training
- Foam quality and quantity benchmarks; art training
- Espresso machine use and consistency achievement
- Barista task optimization, timing, and speed training
- Coffee shop vibe and accommodations tuning
- Proper customer interaction techniques and manners
- Industry standard closing and opening task training
- Professional bean selection and roasting consultation
Are Your Quality Expectations Competitive?
Performance, consistency, and quality are key factors to repeat customer loyalty and maintaining their respect (this also fosters a higher tip environment.) Remember, always position your espresso machine with the rear side facing the customer, and train your baristas to never deviate from the following:
- Pour exact amounts of milk, etc.
- Pour consistent shots; know shot amount and time
- Discard or consume dead shots (older than ~10 seconds)
- Purge and wipe the steam wand every time
- Talk to customers in line and remember drink orders and names
Coffee Shop Auditing & Training Bootcamps
The Molloy DSG programs require two days of shop time, after hours or otherwise while the shop is closed, to fully audit the shop and train your staff. During this time you will provide the normal ingredients for us to train your staff one-on-one in front of the group to make each item type on the shop menu. We request that you have all of your top-level baristas in attendance.
The typical cost for this auditing and training service is flat rate and depends on the number of baristas in attendance. If travel is necessary, the client will cover travel expenses per negotiations. Molloy DSG provides consultation connections to top industry talent for coffee seminars and can fulfill other niche audits, training, or setup upon request (including experience with the longstanding champion of digital coffee, the Alpha Dominche Steampunk.)
Molloy DSG is fueled by coffee. We take our mission to approach any sector with a openness to the idea that if we can audit and improve it, we'll consult for it. Get in touch if you need to tune your coffee shop up to the next level, and we might even tell you who really has the best cup in town.
